Locate the file mbam-clean.exe and double-click to run it and follow the onscreen prompts. Please close all open applications and temporarily shutdown your antivirus to avoid any conflicts when running the tool. Please download mbam-clean.exe from here to your desktop and save it.
Make sure you disable the program Self Protection if you've enabled it.įrom Settings -> Advanced Settings -> uncheck the " Enable self-protection module" and close the program When ready please proceed with the following:įirst - Open MBAM and click on My Account then click Deactivate - you will reactivate after the reinstall.
They will only provide you with your order information: Contact cleverbridge customer service If you purchased Malwarebytes Anti-Malware from another vendor or reseller and still require the license activation information you will need to contact that vendor or reseller to obtain the information before you proceed otherwise you will not be able to re-activate the product. Please note that cleverbridge does not offer technical support for any products. If you cannot locate your license activation information in the Registry and no longer have access to your order number you can contact cleverbridge to obtain information about your order including license registration and activation information. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware Previous 1.x PRO versions did store the ID and Key in the following locations of the Registry but a clean fresh install of version 2.0 will not store it in the Registry. Fresh installs now encrypt that data so make very sure you have your ID and Key before you proceed. You cannot look up your Activation ID and Key from the Registry unless you have a previously licensed 1.x version installed.You will need to reactivate the program using the license you were sent via email. WARNING: Please make sure you have or obtain your license activation information before running this procedure if you're using the paid PRO or PREMIUM version as this tool will remove all of the Malwarebytes Anti-Malware program files, logs, and licensing information from your computer.Method 3 - Clean Removal ONLY (both versions) Method 2 - Free version (clean reinstall/upgrade) Method 1 - Paid PRO / PREMIUM version (clean reinstall/upgrade) Please choose one of the following 3 methods listed below: The following tool was designed to assist in fully removing Malwarebytes Anti-Malware from the computer. Endpoint Detection & Response for Servers
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